ZipZapZoi - Legal Center

Terms of Service

Welcome to ZipZapZoi. By accessing our website, you agree to these terms. Please read them carefully.

1. Acceptance of Terms

By creating an account or using our services, you agree to comply with these terms. If you do not agree, you may not use the platform.

2. User Accounts

You are responsible for maintaining the security of your account credentials. You must be at least 18 years old to use this service.

3. Content & Conduct

You agree not to post illegal, offensive, or fraudulent content. ZipZapZoi reserves the right to remove any listing without prior notice.

No prohibited items (drugs, weapons, hazardous materials).
No hate speech or harassment.
No spam or misleading listings.

4. Liability

ZipZapZoi is a facilitator of transactions and is not responsible for the quality, safety, or legality of items advertised.

5. Contact & Legal Queries

For legal queries, email Feedback & Support or call +91 90522 79988.

Privacy Policy

Your privacy is important to us. This policy explains how we handle your data.

1. Data We Collect

We collect information you provide directly to us, such as your name, email, phone number, and listing details.

2. How We Use Data

To facilitate buying and selling.
To communicate with you about your account via noreply@zipzapzoi.com (OTP and system emails).
To prevent fraud and ensure safety.

3. Data Sharing

We do not sell your personal data to third parties. We may share data with law enforcement if required by law.

4. Cookies

We use cookies to improve your experience and analyze site traffic.

5. Contact

For privacy concerns, email Feedback & Support.

Community Guidelines

Help us keep ZipZapZoi safe and enjoyable for everyone.

1. Be Respectful

Treat all users with kindness. Harassment, insults, and discrimination will result in an immediate ban.

2. Be Honest

Describe your items accurately. Do not hide defects or use misleading photos.

3. Stay Safe

Meet in public places.
Inspect items before paying.
Report suspicious behavior immediately.

4. Report Violations

Email Feedback & Support to report any user or listing that violates our community standards.

Refund Policy

Please read our policy regarding refunds for premium listing upgrades and advertisements.

1. Premium Listing Upgrades

Payments made for premium listings, TOP ad features, and other promotional tools are non-refundable once the ad has been successfully published and promoted.

2. Account Bans & Removals

If your account or listing is removed due to a violation of our Community Guidelines or Terms of Service, no refunds will be issued for any active promotions associated with that account.

3. Technical Errors

If you were charged multiple times due to a technical error on our platform, please contact support within 7 days. Verified duplicate charges will be refunded to the original payment method within 5-7 business days.

4. Contact for Billing Issues

If you have any questions regarding your billing, please email puli.phanikumar@zipzapzoi.com.

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